Nowadays, more and more people prefer shopping in online stores, as they have a lot of advantages. ASOS is one of the most popular sites in the world. That is why, in this article, we will How to track a parcel from ASOS in Russia.
The territorial location of the purchase on ASOS is easy, which allows the client to know at what stage the processing or delivery is. Order tracking with ASOS - this is a fairly simple and quick procedure. In order to determine exactly where your product is currently located, you need to go to the service and enter the 9-digit order number in the search box. Then a detailed information about the location of your purchase.
It greatly simplifies the search for the ability to check the location of the parcel both by the order code and by the unique track sent after sending. Data on the first number can always be viewed in your account on the ASOS website. If you are interested in how track ASOS parcel in, our experts have specially developed a brief search instruction:
The place of receipt of the parcel, as a rule, depends on what type of delivery of the goods was chosen by the client at the time of purchase: standard or express
If standard delivery has been selected, then the shipment is carried out by the Spanish Post to the country of receipt. Then the parcel is transferred to the management of the already local postal company - Russian Post or. ASOS tracking by order number find out the date of receipt of the parcel at the nearest branch to you.
In the event that you have chosen express delivery, the goods are sent from the UK by Skynet, which, in turn, transfers the parcel to Pony Express. The courier service delivers it to the address specified by the customer and issues the parcel in person.
Depending on which city it is registered in delivery order, it directly depends on how long the package will take from the sender to the recipient. Estimated shipping times to your country and city can be viewed at checkout on the ASOS website. The duration of delivery within the territory of Russia directly depends on the remoteness of the client's location from Moscow. Website provides data on ASOS standard delivery to Russia - 22 days, subject to express delivery - 4-5 days.
So, for example, according to statistics, in March 2018, delivery to Moscow was carried out 10 days before the post office, while to Vladivostok - 21 days.
In order to better navigate the terms of shipment, it should be borne in mind that orders reach Moscow in 4-5 days, after which the import procedure is carried out, as well as customs within 1-2 days. After that, delivery times depend solely on the Russian Post.
Tracking ASOS parcels by order number will allow you to always know exactly where your order is at the moment, and understand the estimated delivery date.
ASOS customer support is carried out using the social networks Facebook and VKontakte, where you can ask any question you are interested in on the company's page. Answers to the most common of them can be found on the official website.
The hotline number is not listed on the ASOS website, since it is very difficult to quickly resolve issues with the purchase and delivery of goods over the phone, so all communication with customers is carried out online.
Our service will allow you to always have complete information about the location of your orders in ASOS.!
terrible store Purchase method: shipping
Problem solved
Pros: Large selection of things, and absolutely different and for every taste. That is why I originally attracted this service. Cons: Terrible support, customer service and ordering system. I really liked the jumpsuit, however, I missed the moment in October and it was sold out. For the next month and a half, I checked every day whether it was available through the application. And here it is a miracle, on Tuesday, 12/17/19, I found that this jumpsuit is available in the store and it is my size. I placed an order, got things for free delivery, made a payment. Happiness knew no bounds, since it was also supposed to arrive on December 31: a gift for both NG and my next birthday. Everything was fine for a day and a half, I received notifications from ASOS and from Boxberry about the order, I filled out the form for Boxberry with passport data. However, on 12/19/19, a letter arrives in the mail stating that I received a refund for this jumpsuit, since it was out of stock, but the rest of the order was sent to me. I was frustrated beyond description. It was the overalls that I wanted, and the rest is just a nice addition. I wrote to the support service, online chat, asking for a discount on one of the overalls of the same plan (the one I ordered had a 40% discount, and it did not disappear all these month and a half, I asked for a 50% discount, taking into account all the inconveniences and the fact that, through the fault of the stores, they send me an incomplete set, two similar models would have approximately come out at the same cost then, slightly more expensive) or cancel the order. (continued below, did not fit) Comment: It turned out that I had to cancel the order myself and already through Boxberry, since they sent it to me, they do not interrupt the work of the warehouse and calmly send this incomplete set without even notifying the client. “We made you a refund”, “we have such rules” and many other answers that seem to be a bot. That was the whole dialogue. Do you have a set? Yes, who cares, we have already sent, and you will receive a refund and a letter about this in a day or more. These are two different situations, as they tried to explain to me. They offered a 10% discount coupon. All. All the words of specialist Christina were in this for the 3rd and 4th and 5th rounds. They didn't try to help me, they didn't try to understand me (you don't need the rest of the order without this item? Who cares!), there was no attempt to keep me as a client. No and no: "I have nothing more to help you with." There is no product, do the cancellation yourself, so be it, we will give a 10% discount. Terrible experience. I'm not going to buy more (try) anything there. I add: Boxberry cannot cancel the order (however, on the second appeal, they at least accepted my application for the future and my intervention is no longer required), since ASOS did not provide them with information (the weight of the parcels differs, for example, in tracking for them and for the UK service delivery), the second "specialist" sent me carbon copy answers, some one to one, as the first one, adding that they, in fact, have access and information the same as clients, according to her. And they can't do anything, read the rules. We can’t cancel, Boxberry can’t, so wait at customs, they can’t cancel the order at the UK support service and they can’t provide me with information or contacts for canceling (the P2P website does not have a direct live chat connection to cancel the order), this useless service support is all ASOS customers can count on. As a result, the specialist herself finished the conversation, the time was up - this is the first time for me. A disgusting company.
On the website of which, shipments can be tracked using only the ASOS order number. Read on to find out how to track an item on ASOS.
Usually the order number is 9 digits, for example 277381482. Enter your order number in the search box above to find out where your ASOS order is located.
Also, all shipped orders are assigned a unique shipment number. The format of the departure number depends on the company that delivers your order and can be similar to ASO2505GB01699638201 (TRAKPAK), 3SCUB0040149 (Netherlands Post), RK706553386ES (Spain Post).
You receive a notification of the arrival of the parcel to your mailbox and after that you can pick up the order from the nearest post office by providing an identity document.
Sometimes parcels are delivered by courier EMS Russian Post.
If you select express delivery at the checkout stage, ASOS will deliver your order using the Skynet courier service, which cooperates with Pony Express in Russia. The numbers are similar to 056461845145 and the courier will deliver the order to your home.
As soon as your order arrives in Russia, the Pony Express courier service to which the order will be transferred will contact you to obtain your passport details, including the date of issue and the name of the recipient, and TIN. You will not need to deal with customs clearance yourself or pay for any additional services if you have not exceeded the monthly limit for receiving international mail (currently: 1000 euros or 31 kg per month).
As soon as your data is received, the courier service will release your package and it will be ready for delivery, which you will be notified by a message on your mobile phone
In order not to be confused about where to track your ASOS packages, track them in the Parcels app and on this site, our service will automatically determine by any shipment number or order number where to track your item and show you its current location and delivery status.
You can track the package from ASOS to Ukraine on the wnDirect and TREKPACK websites.
Express delivery of ASOS parcels to Ukraine is carried out with the help of DHL and SkyNet, and you can also track the full path of the ASOS order to Ukraine on our service.
Delivery of ASOS orders to Belarus is carried out by regular airmail, and upon arrival in Belarus, the package is transferred to BelPost, which delivers the package to your post office.
Tracking a parcel from ASOS to Belarus is no different from tracking to any other country. Simply enter your ASOS order number or tracking number on this page and click the Track button.
The track number of the ASOS package can be found by the order number by entering it on the wnDirect website, usually it is a number in the format R ... ES, E ... NL or a number starting with 05 and then 10 digits, for example 056457895734.
Enter your ASOS order number on our service and we will find and show you the ASOS parcel tracking number.
Where ASOS packages arrive depends on the delivery method you choose, at the order stage, standard or express. Let's figure out where ASOS delivers with standard and express deliveries.
With standard shipping, the parcel is sent by Spanish Post, which delivers the parcel by airmail to Russia or Ukraine. Next, the parcel is transferred to the state postal service, Russian Post and UkrPoshta, respectively, which delivers the parcel to your post office.
For express delivery, the package is sent via Skynet, which delivers the package from the UK to Moscow and hands it over to the Pony Express courier service, which delivers the package in person.
All information about the post office where your parcel is located upon arrival or the date when the parcel will be delivered to your home with express delivery, you can find out on our service.
You can find out how much an order is with ASOS before placing an order on the ASOS delivery times page, which shows the dates of delivery to your country if you place an order today.
For example, how much does it take for a package from ASOS to Russia when ordering in March 2018, the site shows express delivery in 4-5 days, standard delivery in 22 days.
Based on ASOS parcel deliveries to Moscow, St. Petersburg on March 12, 2018, the average standard delivery time is 10 days before arrival at your post office. To Vladivostok - 21 days.
ASOS delivery time to Russia depends largely on how far you live from Moscow. Because all orders with standard delivery reach Moscow in 4-5 days, then the parcel goes through the import procedure and customs in 1-2 days, and after that the terms depend on the Russian Post.
Our service uses ASOS parcel delivery statistics and takes into account the average time for a parcel to travel between cities in Russia to show you fairly accurate (80%-90%) delivery times for an ASOS parcel to your post office.
According to our statistics (6,000 tracked shipments from ASOS per week), a parcel from ASOS, on average, arrives in 7-10 days to the central part of Russia and 15-20 days to remote regions.
You will learn a more accurate forecast by tracking your order from ASOS on our service.
Do not worry about the delay in the delivery of your order. First, ASOS will always refund money for an undelivered order. Secondly, the delays are often temporary, and are associated with the workload of the Russian customs, the delay in the departure of the flight.
Be patient and use our service to find out the approximate delivery dates for your ASOS order.
Below are the parcel tracking statuses that most often baffle.
If you don't like an item you purchased from ASOS, you can get a free return. Any Boxberry branch across the country will accept your item for return to the online store, even if you received your order using a different delivery service. If you return the parcel by another postal service, then the return will be paid. You have 14 days after making a return to return the item to a Boxberry collection point.
ASOS returns work through the ReBOUND Returns broker and with our universal mail tracker you can easily track your ASOS return through Boxberry.
Read more about ASOS return policy and how to make a return.
If you have any questions about the order and its delivery, ASOS staff will promptly answer all questions in
Any buyer using the services of virtual counters of online stores faced the issue of returning goods that did not fit in size, turned out to be defective, an order was mistakenly returned to the store.
Dear readers! The article talks about typical ways to solve legal issues, but each case is individual. If you want to know how solve exactly your problem- contact a consultant:
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The issue has become relevant due to the number of stores, which are becoming more and more, the variety of goods offered, their availability and reasonable prices.
Asos.com is a UK marketplace hosted on the Internet, in fact, a large online store. The trading platform was formed in June 2000. It attracts the attention of customers with a wide range of quality products. Its main advantage was a unique opportunity that allows customers to select all the elements that make up various types of clothing. With the help of the products presented in the store, you can create your own unique image with an individual style.
The store sells branded goods worldwide. The offered products include:
It presents products that meet the latest fashion trends. The official website of the store Asos.com contains more than 40 thousand items of goods, which are created by modern famous and young designers, along with clothes from the collection of the ASOS brand.
The store gained popularity among customers by providing some services, for example, sending a promo code for a 10% discount to the buyer by e-mail addressing him by name.
The store informs the buyer about the date and time of delivery of the ordered goods, which, at the request of the client, he changes to another date. In addition, here you can view not only things individually, but also fashionable images - sets of individual items.
On the UK trading resource, you can order gifts for loved ones, children, friends. It gives every customer the opportunity to purchase exclusive clothes and accessories for him. An advantageous feature of the trading platform is the provision of discounts, additional bonuses. He makes exclusive offers to new buyers.
The store has a support service that can be contacted for advice on returning goods through:
Communication, written requests are carried out in Russian, so there is no need to know English.
The store provides the opportunity to return the goods if the buyer wants. It must be in its original form, with tags, in the package. Shoes should be put in a box from the store.
According to the rules established by Asos, residents of the Russian Federation have the right to return the goods, although there is a restriction on the exchange for them. But each returned product is subject to a thorough inspection, which is carried out during the day.
If the returned goods passed the test, then the money is returned to the bank account.
Otherwise, it is sent back to the buyer. In order to return the goods back, you must comply with certain conditions in force in the online store.
These include:
Moreover, it must have an impeccable presentation, that is, be clean, neatly folded, not worn. According to the rules, the store does not accept back the product, which has a sign (+) next to the name, but it is very rare. For example, underwear cannot be returned.
According to the rules, the buyer has the right to return the goods to the ASOS store within 28 days, counted from the next day after receiving it. The store offers its customers two ways to return the goods by post or its SKYNET service, the choice of which the buyer makes at his own discretion.
Many buyers are interested in the question: “how to return a product that for some reason turned out to be unnecessary, the item sent does not sit well on the figure, I didn’t like the color or shape.
If the product ordered in the ASOS store is not suitable for the buyer for any reason, then the return procedure is considered normal. The product is carefully packaged properly in the packaging in which it was sent.
If the packaging has become unusable, then you can put it in an ordinary plastic bag. The store makes the final decision on further actions after checking the returned goods.
The procedure for returning defective goods back is carried out upon an appeal, which is drawn up in writing.
It must be sent to the store's support service by choosing the most convenient of the possible methods:
In the appeal, it is necessary to indicate the reason why the product is being returned back to the store, the full name of the product, its article number, defects found, attach a photo that confirms the information.
After some time, a response should come from the store, in which instructions are written explaining further actions. Usually, with minor defects in the goods, the store asks to leave it with the client. If they are significant, then he is asked to return. The store sends a form by which it is sent back. As a rule, postage is indicated on the return form, or a personal discount code is entered into it to place a subsequent order.
After filling in the required documents, the customer sends the return form in Latin letters along with the returned goods. You can also scan the form, then send it and a postal receipt by email to the address of the store. The same should be done if, by mistake, the store sent the wrong product that was ordered.
When returning the goods back, a cover letter is not required, since according to the instructions of the store, only a consignment note is issued.
In the parcel with the goods, when the store sends it to the buyer, an “Invoice” document is placed, which is a consignment note. It must be filled out when returning the goods.
When filling out, you must adhere to the following rules:
The goods are sent through the postal service in the form of a parcel. It is allowed to invest several purchases in it, but each of them must be packed separately and an invoice attached. The parcel can be sent as a regular or registered mail with notification.
All papers are filled in Latin letters, including the address of the recipient.
If you put an order code on the parcel, then the processing process when it is received by the store is slightly accelerated.
Also, two copies of the customs declaration form CN-23 are issued in English, where it is necessary to fill in the fields “From” and “To”. The declaration describes in detail the content of the parcel, the cost of the goods, its quantity, tick the category of departure in the item "Return of goods". At the bottom, in the right corner, put the date and signature.
As usual, it is delivered to its destination within three weeks. The official website of the store contains information with the address where the returned goods are delivered. The cost of postage depends on the weight of the parcel, its type and the presence of a notice.
If the store accepts the goods back, it sends a message to the buyer about the timing of receipt of the returned money to the bank. It guarantees the return of the money paid for the purchased goods in the course of 5-10 days, but in practice they arrive in a bank account within two weeks, depending on the bank. The online store "ASOS" returns the money for the purchased goods in full.
The transfer of money is usually notified by a message sent to the buyer's e-mail.
Perhaps one of the most attractive services of the ASOS trading platform is the free delivery of goods and its hassle-free return. The store informs about the conditions of return, its terms, about the payment of compensation in a letter that the buyer receives a few days later.
When returning the goods at the discretion of the buyer, the store does not reimburse the costs of sending it back. If a defective product is returned, the store assumes all costs. He also reimburses the cost of returning an item that was sent by mistake by the store. Payments of reimbursement of costs for delivery, dispatch by the store are made within 48 hours.
To receive compensation for expenses, you need to scan the receipt issued by mail for sending the parcel and send it to the store by e-mail. In this case, shipping costs will be refunded immediately. When sending a return form via mail, the money is transferred after it is received by the store, so the refund procedure is slightly delayed.
At this stage, I made an unfortunate mistake by inattentively reading the conditions for a refund for a defective product. And it cost me about 1,000 rubles. It's annoying.
Now find your return form. Asos puts it into every order. If you have already thrown it out, then print and fill out a new one (download).
The first difficulty is sending the item back. I had to use the services of the Russian Post, and in the department where I came, the employees did not really know anything, they issued the wrong forms and in the wrong quantity, and also asked me to fill them out in two languages. Wasted 2 hours for nothing. Then I decided the issue at the central city post office. There I came across more competent workers who issued the necessary form.
It is best to send by ground parcel post. She will have a tracking number.
So, you need to fill in the data on the package (package) and 2 CN23 customs declarations.
On the Russian Post website, these forms are slightly different from what they gave me. Either they forgot to replace them with new ones on the site, or the old ones were stale at the local post office.
We fill out 2 forms CN 23 in English.
Customs declaration form CN23 for return via Russian Post
It is necessary to fill in the groups of fields "From" and "To".
Below is a detailed description of the investment, quantity and cost.
Then in the lower right corner, where it says "Date and signature of the sender (15)", write the date and sign accordingly.
Copy the return address directly from the Asos return form. It is listed at the very bottom of the form and looks like this:
Return address
An example of filling out a form:
You also need to fill in in English both the sender and recipient fields on the package. If you have saved the return form from the order. Just peel off the Asos address sticker from it and stick it on the place where the recipient's details should be indicated. If not, duplicate manually. Be sure to also indicate the name of the recipient country in Russian "Great Britain".
(if you have a return due to marriage)
So my expenses: 17 rubles - a small package.
The cost of sending a small custom package weighing 273 grams to the UK cost 309 rubles.
All checks were sent to the support team on the same day. Then came the response from the support team:
Thank you for sending us your postal receipt, your return shipping will be refunded within the next 24 hours to the payment method used to pay for your order. Transfer to Russian accounts usually takes 10 business days.
The refund came to me as soon as Asos received my package (I tracked this event by the departure number that was indicated on the check).
I received an email confirming the return from Asos, the amount of the refund, and a message that the refund should appear in the bank account within 5-10 business days.
Everything is fine, but I was surprised by the amount of the refund (about two times less than the cost of the dress, taking into account the discount). It turned out that I inattentively read the rules for returning goods:
Also, please note that when returning any product, the entire discount used when placing the order is deducted from its cost, if without the returned product the total value of the order does not meet the conditions of the discount.
And that was just my case. I remembered that I ordered several products and applied a 15% discount to the order, the condition of which was the order amount of at least 5,000 rubles.
After I made a request for a refund for a defective product, the order amount without the returned product no longer met the terms of the transaction. Thus, the entire discount for the entire order was deducted from the amount of the dress without a discount.
Given this fact, it would be more logical to request a replacement dress, rather than a refund. If you are in the same situation, be sure to indicate in the correspondence with the support service and in the return form that you want a replacement product. By the way, you can ask for a replacement only if there is a marriage. If you are returning an item for other reasons, you will most likely receive a refund.
Hopefully you won't have to make any returns, and if you do, your first experience will be as quick and painless as possible.
If you have any questions, please feel free to ask them in the comments.
