The buyer has the right to return any of his purchases back to the store within 45 days from the date of receipt. In order for everything to go quickly and without problems, it is worth monitoring the observance of several conditions:
On the ASOS website, go to the page with the return form. There are a number of fields that need to be filled in:
When you move on to the next step, you will be prompted to select a collection point for your ASOS package.
To return an ASOS package for free, it should be noted the item is FREE at the top of the site. This opportunity is provided by Boxberry parcel acceptance points. Next, mark the nearest address of the Boxberry point, also do not forget to enter your Last Name, First Name, Patronymic.
If you are not yet registered there, you will need to enter your passport details, full registration address, and upload scans of your passport to verify your identity and be able to return your order. Once you have completed your return through Boxberry, you will receive a confirmation email. This email will also include your return label and tracking number.
Collect the package, print it out and stick a return label on it. Take it to the Boxberry pickup point of your choice. By the way, if you do not have a printer, then Boxberry employees can print and stick a return label for you. To do this, show them the tracking number of the parcel. Don't forget to take your passport to prove your identity!
Track the progress of your package on the ASOS returns tracking page. To find out where your return is, please enter your tracking number or order number. ASOS will send you an email notification. address as soon as you receive your parcel.
Waiting for a refund from ASOS takes a long time, so don't worry. The parcel itself will be on the way for about 3-4 weeks. It takes up to 24 hours to process a returned package. Depending on which bank services the buyer's card, the process of crediting money itself takes up to 10 business days. 3 factors influence the change in the amount of returned funds:
You bought 2 things that cost 10,000 rubles for 4,000 and 6,000 rubles, respectively. Used a promotional code or bought a promotion with a 10% discount. For the purchase, they actually paid 9,000 rubles at 3,600 and 5,400, respectively, and saved 1,000 rubles on the purchase. 1 thing for 5,400 rubles did not suit you, and you decided to return it. If at the time of the return this promotion or promotional code is no longer valid, then you will be refunded 4,400 rubles, instead of 5,400. 1,000 rubles is the difference that you saved during the promotion. If this state of affairs does not suit you, then it would probably be advisable to return all things and receive the full amount spent of 9,000 rubles for the entire order. You decide.
If all these nuances are taken into account, but the final amount still does not match the amount that should have been returned to the account, you need to contact the ASOS staff for clarification.
Images: source asos.com/ru
One of the largest multi-brand online stores worldwide is ASOS. This store sells cosmetics, clothes, shoes and accessories from the UK. But, as it happens with every online store, the purchase may not fit in size, or will not fit at all in appearance.
Many people ask the question: how, in this case, is the product returned from the specified store? Will there be a fee for returning items back to the supplier?
One of the features of shopping through an online store is that the buyer cannot try on, for example, clothes and see if the purchase really suits him.
In this case, the legislator provided for the rights of the buyer, as a consumer, where, according to the Trade Rules, any purchase made remotely can be returned within seven days.
It is important to know! This period begins to run from the moment the goods are received from the store. The receipt will be considered a signature on the documents of the parcel or in the papers sent by the courier service .
The ASOS store is no exception in this case, and the obligation to refund the funds on the return of purchases also applies if the buyer turned to the online store.
However, the policy of the Internet company allows you to return the product within 28 days from the date of purchase.
The requirements for returning products are as follows:
Please be aware that products returned to the UK are carefully inspected upon arrival.
In addition, the store does not return products with a "+" sign. When making purchases, be careful that the product you purchase does not have such a mark. Otherwise, you will not receive a refund from the purchase.
The company is loyal to the packaging of goods. If the packaging is damaged, they close their eyes to this, and the money is returned to the purchaser of the item that they did not like.
Purchase return options
There are currently only two options for international returns to the ASOS online store:
- by mail;
- by making a free transfer through Boxberry.
Delivery of goods by mail
The advantage of this option is that there is a post office in each locality, and those who like to make purchases on the specified site can safely return them by contacting their post office.
For postal items, you need to understand the procedure for purchasing things in an online store.
The procedure is as follows:
- Preparation.
So, let's imagine that the citizen did not like the product or it is of poor quality. First of all, you need to read the return policy of the specified online store on the ASOS website.
For example, if a product is of poor quality, a fee is deducted from its cost, which can cost a pretty penny for some citizens.
With property sent, the store will usually attach a return form. If it is not preserved, then it can be printed on the store's website. The specified form must be filled out in a certain sequence. There are no difficulties in filling it out - it is absolutely simple.
- Go to the post office.
After filling out the return form, contact the post office, where you need to purchase packaging for sending parcels and take two CN23 customs declarations.
It is important to know! Declarations are filled in English!
It is best to send the parcel by ground parcel post. When sending, a postal identifier will be provided, by which it will be possible to establish whether the parcel has reached the seller or not.
But when sending a parcel, you will need to spend money that the seller will not return to you. Why you will receive additional costs when sending the goods.
The customs declaration of the specified form can also be printed in advance on the website of the Russian Post. The fields "From" and "To" are mandatory.
Advice! It is better to find the declaration on the post office website and print it out in advance, since the post offices do not always have such documents, and you will either have to look for other branches where there is a corresponding declaration, or go home and download the form from the post office site, then print it out. The second option would be more correct, since it is not a fact that the next post office will need a declaration form.
- Waiting for a refund.
After you have checked by identifier that the shipment has reached the seller, he considers your application and sends an email to the email address that you specified when registering on the site.
An e-mail will be sent with information that the ASOS confirms the return of the goods, and the funds will be credited to the account within 5-10 days, excluding weekends and holidays.
Do not be surprised that the amount indicated in the letter will not be equal to the one for which you purchased the item.
There is a nuance when, when returning a product, the entire discount set for products is calculated from it.
For example, a citizen purchased several goods for which there was a 20% discount, with the condition that the total cost of production was 8,000 rubles. When returning one item, the total cost has become less than the amount indicated above. Thus, the seller, when returning the money, will deduct the discount that he made to the buyer.
Return via Boxberry
This option has recently been introduced by the retailer and boxberry return points have opened in every country.
In order to transfer a purchase through these points, the following is required:
- Registration on the seller's website.
We go to the Asos page and find the item on the website page "Returns". We click on the indicated item and in it we look for the link “to issue a free return”.
After filling out the form of the document for the return of the purchase. It indicates the last name and first name, the address from which it is necessary to transfer the purchase, and all the goods that you decide to return are entered.
Advice! For the most correct and competent filling out of the form, you will need to go to your mail and open a letter from the seller, where the company informed you that the goods will arrive at your address in the near future. The letter contains all the items with the brand and model of the product - they can be copied into the return form. Such actions are convenient, and will reduce the time for registration of the necessary act.
After that, the site proceeds to the points of return of the Boxberry goods, then the point of the company that is convenient for you is selected with a tick. But Boxberry is only found in the main cities of the region. If the distance to the nearest reception point is far away, you still have to spend a little money on the road to it.
Then, after the completion of the return, the site will indicate the registration number. This number will need to be rewritten or photographed.
- Hike in Boxberry.
Before going to the point, you will need to purchase a postal plastic bag and pack the goods in it. The return point does not accept boxes and any other packages, so be sure to follow this rule.
A postal package can also be purchased at Boxberry, but department employees will also require money for the package and packaging of products properly. Therefore, the definition of "free" return of goods, of course, is not very suitable for this option. We can say that this option is less expensive for sending things than postal. But sometimes citizens have no other way than to send things by mail, since part of our population lives in the outback, where there are simply no Boxberry points.
By the way, packages at the post office are cheaper than at the reception point.
When transferring the purchase, employees will require a scan of the passport from the buyer, a photocopy is not accepted. The scan can be done by them.
Important! When returning property through Boxberry, be sure to bring your passport with you.
In addition, you will be asked for the registration number that you copied or photographed. It must be handed over to the employees, and they will issue a return and send the property on their own to the address of the seller.
The process of filling out all documents is approximately 20 minutes. Therefore, as such, there will be no difficulties with registration.
This option is great for those who do not want to spend money on shipping and do not want to bother filling out all the necessary documents. You just need to fill out a form on the Asos website.
After the employees have completed all the documents, you should receive a response by e-mail stating that the application has been accepted and the return has been received.
When making purchases by bank transfer or using electronic money, all funds will be credited to the account from which the purchase was paid.
For example, a citizen made a purchase using a Paypal account, then decided to give the property to an online store - in this case, the money will be returned to him to this account, and not to any other.
You can return the goods to the point only within fourteen days from the date of receipt. If more time has passed since then, then at the point the goods will not be accepted by the employees, and you will have to leave it to gather dust on the shelf. Be careful: if you find any shortcomings on things, then do not hesitate to return them - take a little time and you are guaranteed to get your money back.
Advice! When you receive your purchased item from an Asos store, inspect it in its entirety for any deficiencies so you don't waste time on international returns. And then try it on - if it does not suit you in size and color, do not forget that, in this case, the return of property to Asos will also be possible.
Conclusion
If you enjoy buying from Asos, if the situation arises when you need to return an item, do not hesitate to do so, and for the lowest cost of sending it back to the seller, use the Boxberry point, since this option is the fastest, and you can be sure that The parcel will reach the Asos store.
When sending by mail, the parcel may be lost, which will be searched for years, and the process of receiving funds from the store may be delayed or become impossible.
Have a good shopping!
Even when making a purchase from a well-known online retailer like Asos, there may be a need for a return. Sometimes clothes or shoes do not fit, the buyer does not like the style, the cut of the item, the parcel arrives defective or missing. There are a lot of options, so knowing how to return the purchased product to Asos, the client will save himself from problems without putting in too much effort.
In most situations, the buyer pays for the return of the goods to the store. But, if the things that came from Asos turned out to be defective, and the client rightly does not want to spend money on their transportation, it is possible to send the package using Boxberry. Its branches today operate in three hundred and fifty cities of Russia.
Under what conditions will you be able to return your order to the Asos online store:
When a parcel from Asos received an item of the wrong size or color, or simply defective, the buyer must refuse it and issue a return. This procedure is quite simple - only a few steps are required.
What you need to do to return a product that doesn't fit to Asos:
Absolutely free return of goods purchased in the Asos online store is carried out when using the services of Boxberry.
How to do it step by step:
Absolutely in every transport service, the client who issued the return has the opportunity to constantly track the package. It appears due to the assignment of a track number to the shipment. You can even track the return on the Russian Post website.
The parcel can be sent back using different companies, and the Russian Post is no exception. It is more profitable to send it by packing it in the so-called "small package". The final cost is affected by the weight and dimensions of the shipment.
The item does not have to be placed in the original packaging, the one in which it came with Asos. The main condition is the presence of a return form in the parcel.
Returned clothing or shoes must be in the same condition as when they were received by the buyer. All labels are saved, company employees will check it.
If the shipment is in order, a refund is guaranteed.
Shipping times may vary. It depends on the locality where the customer lives in the store. The maximum number of days is twenty-one.
Ordering goods from online stores such as Asos comes with a lot of problems, for example, you may encounter marriage or the wrong size. Therefore, the company has made it possible to return the product on the Asos website through Boxberry and refund the cost of the returned item.
Such a return is convenient for both the buyer and the store. There is no need to overpay for delivery through the mail, and then return these funds again. Boxberry services are absolutely free for customers who are dissatisfied with the quality of the delivered goods.
Next, a form will open in which you need to fill in personal information, and it is better to do this in the language in which you registered in the system. The page will also ask for information about returned items. Names and articles can be found in the confirmation letter, they are slightly different on the website, so it is better to indicate them on the invoice.
When choosing a return point, you need to check the box next to Boxberry and "Free". The system will process the request and issue a number that needs to be rewritten and provided to Boxberry. 
After packing your belongings, you need to take them to the collection point. You need to have a passport with you, the company's employees will scan it and enter the client's data into the system.
As soon as the package is received by the store, the items will be inspected and the money will be returned.
To track the return, a special code is issued by which you can check where the package is. To do this, go to the main page of Boxberry and enter the return number in the "Tracking" line, after which all available information will be displayed.
When sending via mail, you can also get information about the location of the goods by entering the track number on the Russian Post website.
An alternative to Boxberry is the Russian Post, through which you can also return unsuitable or defective goods. The difference is that when sending by mail, you will need to pay for the shipment. This money will be returned to Asos if the return is the fault of the store.
Important! Before making a return on the site, you need to write a letter to the site support service. In it, indicate the reason for such a decision and attach photographs of the marriage. It is also worth immediately clarifying whether the money for sending by mail will be reimbursed. The answer in most cases comes quite quickly and with a positive result. To be reimbursed for shipping costs, you must scan the receipt issued by mail and send it to the e-mail address of the store.
After you need to fill out the return form, it is included in the package with each order. If it was not there or has already been thrown away, then you can re-print it on the Asos website in the "Returns" section.
At the post office, it is worth clarifying whether a number will be issued to track the route of the parcel. Otherwise, she may not reach the store, and the money will not be returned. Usually this is a ground parcel, but workers are better informed. The package contains information about the parcel, in addition, you need to ask for two forms CN23, they must be filled out in English. You can find out where the goods should be sent on the return form, below you will indicate the required address.
You can track the sent parcel on the website of the Russian Post using the code on the check. As soon as it is received by Asos, a response will be sent to the customer's email address confirming that the items have been received, as well as the refund amount. Funds are returned to the same account from which the payment was made in 5-10 business days.
