Delivery with ASOS For fans of online shopping, the name ASOS says a lot. This multi-brand British hypermarket, which sells clothes, shoes and accessories, including under its own brand, has become a hit with many fans of trendy items. As with any business, the process of ordering and receiving goods from ASOS has its own nuances that you need to know about before placing an order for the item of clothing or accessory you like. Parcel delivery from ASOS - a question that is of keen interest to many shopaholics who are just deciding to make a purchase or who have done it for the first time quite recently.
This article was written at our request by my friend Pavel Uvarov, who once shared this interesting news:
ASOS delivered the package free of charge using DHL in two days. I'm speechless with admiration.
The article describes how to buy clothes and shoes at ASOS using the example of Ukraine, where Pavel’s order arrived in two days, which even our stores can rarely provide!
Shopping is one of my least favorite things. Walking around giant temples of consumption, fittings, dubious sales - all this is very tiring, and also takes a lot of time and money. Fortunately, there is such a thing as online stores. At first I didn’t have much confidence in them, but once I used asos.com, I practically forgot about visiting shopping centers.
This store has two competitive advantages: free delivery to Ukraine, regardless of the number of goods and purchase amount, and also a huge range of goods. There are absolutely all types of clothing on sale: from underwear and cufflinks to leather jackets and shoes. Prices vary greatly and depend on the seasonality of the clothes purchased and the brand (there are a lot of them at ASOS), but in general, in comparison with domestic stores, prices are lower.
To shop at ASOS, you need to register on the site, and you will also need a PayPal account and a bank card linked to it. Read how to link a card.
ASOS is organized very conveniently: on the product page the sizes, composition of materials, enlarged photos and even videos are indicated - so it’s easy to figure out how this or that item will look on you. There should be no problems finding the right size - but I will say right away that mistakes are inevitable, because each brand has different size lines. Therefore, be mentally prepared for the fact that you will have to make a couple of returns to find your ideal size and brand.
You shouldn't be afraid of them, because... ASOS gives money quickly. Once I returned jeans, another time - a shirt, and in both cases the cost of the parcel cost me up to 60 UAH ($7.5), and the refund to the card was made approximately 5-7 days after sending the return. So, when returning, there are losses in money, but they are small.
Delivery to Ukraine and Russia is free and does not depend on the order amount. To Russia ASOS delivery time is up to 20 days, to Ukraine - up to 10 (). They deliver by USPS and there is no loss of goods; I have never had any problems with delivery in my memory. But there is a very nice option: if the order amount exceeds 100 British pounds, then the purchase will be delivered free of charge in a couple of days by DHL - to the door of your home or office. It’s interesting that on the website this is regulated as ‘UK only’, but in fact it also works for Ukraine.
Needless to say, many Kyiv online stores are not able to organize delivery within such a time frame?
I got sick(((It all started on Friday evening and just today I went on sick leave. I’ll rest for a couple of days, gain strength, I hope I’ll get better. Since lying on the couch all day is still not for me, I decided that this sick leave is a great opportunity to finish long-begun posts about Asos. I started writing these texts back in January, but I still couldn’t finish. Having started writing only about delivery, I felt the desire to write about a lot of things at once. Make a straight series of posts with different tips, pitfalls , my experience. At the moment, a post about standard delivery has been completely written. Plus, a post about express delivery has almost been written, but it is not very relevant now, because this type of delivery has been removed from the site, but for informational purposes I will still post it.
Well, today I’ll write about regular delivery from Asos.com
The whole story will be under the cut. There are a lot of my thoughts and impressions, stories, if anyone is interested, expand them)))
Today I want to tell you about my relationship with the ASOS.COM website and the standard delivery of orders from there, maybe someone will find what I tell you useful. The story will be long; those who are not interested don’t even have to start reading. But for those who are really interested, read very carefully, I will try to reveal many small nuances that I have already learned and verified from personal experience.
When I just started using this online store, and this was in May 2012, the site had only one type of delivery - standard, i.e. by mail. I made my first order, it wasn't very big. I waited for him for quite a long time, 1 month and 10 days, i.e. approximately 40 days in total. I was looking forward to it a lot, so my joy knew no bounds when I received a notification from the post office. I must say that I was very pleased with the things I received. Everything fit me in size, everything was exactly what I expected to see. And the most important thing is the quality of things. It's really at a pretty high level compared to some other online stores. I have something to compare with, because before that I ordered clothes from Korea on the Gmarket website for a long time. It also has its pros and cons, but I have already written about them in another post.
So, after the first order, I was already 100% sure that it was far from the last. But for some reason I wanted to convince my friends, who all shopped in Korea, that it is much better to buy on Asos. At first they didn’t listen to me, but soon after taking a closer look at one of my dresses, one of my friends decided to look at the site itself. She liked it, and we made the next joint order.
Again, we chose standard delivery. And my surprise knew no bounds when, 2 weeks later, they called me on the intercom; to my question: “Who?”, I heard in response: “I have a package for you from Belgium!” “From Belgium??? Well, get up, we’ll figure it out.” When I saw the box with the Asos inscription, I, of course, was delighted, but I didn’t understand at all - what does Belgium have to do with it? Having picked up the parcel, I examined it and realized that it was delivered to me not by regular mail, but by EMS. And indeed, it was sent from Belgium. True, she finally got to Belgium from England first. There is a kind of transshipment point for parcels, and then they are sent to Russia. I still don’t understand why the first time they sent it by regular mail, but this time by EMS. The only thing I could guess was the size of the order and its total cost. Maybe the larger the order, the more likely it will be sent by EMS. Therefore, the next time I tried to find companions so that the order would not be small. I even read somewhere that orders over 100 pounds are sent by EMS; according to another version, the weight of the parcel plays a role.
There are a few more nuances that I want to describe for the benefit of readers. You need to monitor the amounts of your orders, because there is a customs limit. For the import of consumer goods into the Russian Federation from other countries, it amounts to 1000 euros per individual per month! Those. in one calendar month you can receive parcels worth 1000 euros, or approximately 822 pounds, or 40 thousand rubles. Here you always need to roughly estimate when the parcel will arrive in Russia approximately, this month, or next month. Below I will give a real example of delivery with real dates for the various stages of delivery. This order, which I received the other day, was made already in 2013, so this is the most reliable and up-to-date information to date.
Date of ordering on the website - 01/11/13
The date of departure of the order from the warehouse in England is 01/12/13
There is also the following nuance. When placing a large order, be prepared for it to be broken into pieces. Accordingly, you will receive it in parts. The fact is that they have standard sized packaging bags and boxes. If they send only clothes, the package is completely stuffed, and what doesn’t fit goes into the next package. If the order also includes shoes, the order will be packed in a cardboard box, plus each pair of shoes is also in its own box. The box also has a limited volume, so if you order many pairs of shoes and clothes at once, expect even more boxes and bags =) My record for today is 3 parts of the order. At the same time, I ordered 4 pairs of shoes, 6 pieces of clothing and a couple of accessories. What happens when the order is split into parts? Asos employees will send (most likely) all parts of your order from their warehouse at the same time, but they may miss each other a little on the way. Each of them comes as an independent package.
I had one strange situation. My next order was divided into 2 parts. There were about 10 items of clothing and 2 pairs of shoes. After 2-2.5 weeks one package arrives. There are only clothes there, and not all of them. There is no second part. I'm calling everyone, trying to find the package - to no avail. Another feature of standard delivery is that you will never find out the tracking number of your parcel. There is absolutely no way to track these orders. When it comes to your city, you will know about it. By the way, in order for EMC Post employees to recognize your phone number, you must indicate it when placing an order in the Adress2 line, then it will have to (not also a fact) be printed on the parcel and EMC Post employees will be able to contact you.
So, I only received half of the parcel and began to terrorize everyone. I am not one of those people who will calmly wait by the sea for weather. I will call and write every day until I get what is rightfully mine. After my next call to our EMC post office, I was once again told that there was nothing for me. However, the next morning the intercom rang, and lo and behold, they brought my package, which was magically found.
Just recently there was a funny situation. I placed a large order, with several pairs of shoes and clothes. The package arrives via EMS, I open it - everything is there except one pair of shoes. I immediately knew that the parcel was divided into two parts, but for some reason only the sneakers were unlucky))) So these lonely sneakers ended up arriving a little later by regular mail!
If you are interested in where and when exactly your parcel was, take the tracking number and check it on the EMC mail website, provided, of course, that you received the parcel using this type of delivery. There the whole truth will be revealed, where and who delayed your order, if this happened. In my case, it turned out that the parcel arrived in Tyumen on the same day as the previous one, but for some reason it was not delivered to me within two weeks! This made me very angry! Moreover, there were such notes as if for some reason I was unable to deliver the parcel (and no one tried until I got everyone there).
Thus, I can draw the following conclusions regarding standard delivery from ASOS. Firstly, a huge plus is that delivery is free. But this also entails some disadvantages - the simplest and cheapest delivery methods are used. That is why we are not able to track parcels sent in the standard way. All you can do is wait and guess when exactly your order will reach you. You just need to be prepared for this, know in advance that on average you will receive the order only in a month. Of course, for those who live in Moscow or close to it, the time frame is much shorter. I'm already used to such long delivery times. And I think in advance, for example, that when ordering clothes at the beginning of August, you should not choose light dresses, because by September, when they arrive, it will be time to buy a raincoat.
What to do if time goes by and goes by and the package never arrives? When you place an order, you are immediately given an estimated delivery date; you need to remember it. When this period has been exceeded, you already have the right to write to Asos support. But most likely, first you will be asked to wait a little longer. On average, after 2 months you can safely hope that your order will be considered lost. In this case, the site staff will first try to find for you the same product that you ordered. If similar models and sizes are in stock, they will definitely resend them to you. If your items are not in stock, they will return the money to your card via PayPal.
At the end I would like to provide various useful links that may be useful to you in matters of working with the website asos.com and delivery
