The company "At home" provides home Internet, digital television and telephony services in St. Petersburg. A lot of related services are also available to subscribers, such as "Alarm Clock", "Alarm", "Parental Control", "Anti-Virus".
You can connect to the Internet on one of three tariff plans - "Walk", "Picnic" or "Cruise".
A potential client can choose a starting tariff and organize a connection with a phone call or a personal visit to the company. Subsequent manipulations with changing the tariff or connecting services can be performed by the At Home subscriber from his personal account.
Personal account is Internet- a service that allows you to view and change information about the connection of the subscriber. It is available to change the tariff, financial information, payment services, activation of tariff options.
The main services and services of the company "At home" In the same place, the subscriber can learn about ongoing promotions and special targeted offers from the At home company.
To enter your personal account, you need to go to the main web page of the company - at-home.ru. In the upper right corner there will be a yellow-green "Personal Account" button.
Home page of the company “At home” Click on her. A form for entering a login and password will appear in front of the subscriber.
In case of loss of access data, they can be restored using the "Remind login and password" link. The system will ask you to enter your personal data and personal account number.
Once you have logged into your account, you can:
Any service and tariff option connected through your personal account is activated within a few seconds.
Et Home is one of the largest Internet providers providing its services in St. Petersburg. In addition to providing a high-quality Internet connection, the company also cares about the convenience of managing connected services for its subscribers. For this purpose, all clients are provided with access to a personal account, which allows them to exercise control over the connected services.
Personal Account is a convenient Internet service that allows Et Home customers to exercise full control over their personal account. Cabinet users can track their balance, control expenses and replenishments, and make online payments for connected services. Also, the service allows you to receive information about current services, tariffs, promotions and special offers and connect tariff options.
Registration in a personal account is not required. All Et Home subscribers automatically get access to the account when concluding an agreement with the company for the provision of services and receive a login and password that can be used for authorization in their personal account. In case of loss of authorization data, login and password can be restored through the company's website. To perform the operation, you will need to go to the authorization page in the system and click "Remind login and password". The client will be provided with information only if he correctly indicates the surname and name of the subscriber, as well as the number of the contract or personal account.
Access to the personal account is provided on the official website of the Et Home provider. To visit his account, the subscriber will need to go to the official resource of the company and click the "Personal Account" button in the upper right corner. Logging in to your personal account is possible only if you specify the correct authorization data. These data are the login and password received when concluding an agreement for the provision of operator services. Having specified this information in the fields of the authorization form, all that remains is to click the "Login" button.
Payment can be made directly through your personal account. To do this, it is enough just to be the owner of any bank card. Going to the payment section, you will need to specify the requested information and make a payment. The online payment service is provided by the payment system of the St. Petersburg Social Commercial Bank. The operation is performed without commissions, and the funds will be credited to the account almost instantly.
Users of a personal account can easily manage the connected tariff options. Similar operations are performed through the "Tariff Plan Constructor" section. Once in this section, the subscriber can find out information about the connected options and independently change the tariff plan.
This Home provides many ways to get support. Including personal support. If subscribers have any questions about the service or services of the company, they can use the help of an online consultant. To do this, you need to follow the link "Online consultant", in the window that opens, specify the name and click the "Start a dialogue" button.
Online consultants accept calls from subscribers every day from 10:00 to 21:00. The response time of a specialist is up to 3 minutes. For faster resolution of the issue, when contacting online consultants, it is recommended to immediately indicate the connection address and personal account number.
Disabling access to your personal account occurs automatically at the time of termination of the contract for the provision of services. Termination of the contract is possible both at the initiative of the subscriber and at the initiative of the operator. If the subscriber no longer wishes to use the services of the company, he must send a written notification to the company. At the initiative of the operator, the termination of the contract occurs in such cases as a violation of the rules for using the network or the absence of payment for the company's services within 6 months.
In order to preserve confidential information and protect against fraudsters, subscribers are advised to follow some security rules for working with the network. These rules include installing and timely updating an anti-virus program, refusing to use unlicensed programs, visiting only trusted Internet resources. In case of non-compliance with the precautionary rules, At Home is not responsible for the loss of personal information and for the possible occurrence of technical problems in the operation of the network and the device used.
After connecting to our network, you need to pay for services within three days after connection.
If you connect by promotion, you can replenish the balance of your personal account in cash by transferring funds to the master. The master will give you a document confirming the payment.
Detailed information about payment methods can be found in the "Payment" section.
Paying for the Company's services in the terminal is very simple.
You need to select the "Internet" (or "Telephony") section - depending on what service you plan to pay for, then find the "Et Home" logo in the list of providers, then indicate the Personal Account number.
Be sure to keep the check until the payment is received on the Personal Account.
You can check your personal account number:
Terminals for payment without commission - Eleksnet.
You can find a list of all terminals in the "Payment" section.
If your money was received on someone else's personal account, it can always be transferred to your personal account.
To transfer the payment, we recommend that you write an application to the Company (written in free form). In the application, you must indicate the correct number of the l / s, the address for connecting the service, full name and contact phone number for communication. Be sure to send a copy of your receipt.
Application methods:
You can check the details by calling the Customer Service Center 240-24-24 (daily from 9:00 to 22:00).
If you make a payment to the Personal Account number, the funds are received immediately. If you pay to the details of the Company through a bank branch, the payment is received within three to five business days.
A very convenient way to pay without leaving your home is payment by credit card.
You can pay for Internet services with a bank card in your Personal Account or on the website of Home Networks "At Home" in the section: "Payment" - "Pay from home". No commission is charged when making a payment.
If your mobile operator is MTS, Beeline, Megafon or Tele2, you can pay for Internet services by transferring funds from your mobile phone account.
You can specify the Personal Account number on the main page or by calling the Customer Service Center at 240-24-24 (daily from 9:00 to 22:00), as well as in the Connection Parameters (issued together with the agreement upon connection).
ET HOME is the largest provider in St. Petersburg and the Leningrad region, which offers high quality services at affordable prices.
Telecommunications company ET HOME offers Internet access services via an optical network, as well as Internet telephony, television and a number of other services, including anti-virus protection, operational network solutions with computers and other mobile devices.
To date, the provider offers its customers three tariff plans called Walk, Picnic and Cruise. The access speed will depend on the time of day and ranges from 55 to 100 megabits per second. The most affordable tariff plan called Walk is offered for 470 rubles per month. And the Cruise package, which provides an IP address for free and sets a speed of 100 megabits around the clock, has a price of 800 rubles per month.
In your personal account, which can be accessed after authorization on the site, you can configure various options, change your tariff plan and get the information you need. Access to your personal account can also be obtained from mobile devices, for which you need to download the application from the AppStore or Google Play.
The official website of this provider is at-home.ru. Here you can get acquainted in detail with the offer of the provider for the Internet, PI telephony and television, make a direct payment for services or connect various additional services and options through your personal account.
Applications for connecting the Internet and television are accepted by this operator by calling 8 812 240 20 40. You can also contact the customer service center by calling 240 24 24. The provider offers quality customer service, so if necessary, you can clarify everything you need through technical support questions. Provider address Saint-Petersburg Polyustrovskiy pr., 32, lit. A.
The official website of this operator has an interface for paying for services using bank cards. You can also use a mobile phone, online banking, Yandex Money, payment cards and various other ways to transfer funds to the operator's account. The available choice of available payment methods will completely solve your problems, so using the services of this operator you will not have any difficulties.
We do everything to make it convenient for our customers to pay for our services.
Our services can be paid instantly and without commission with MIR, Visa, Visa Electron, MasterCard and Maestro bank cards issued by any bank. Enter the contract number, payment amount, click "Pay" and follow the instructions.
Acceptance of payments on the site is provided by the PayOnline processing center - the official service provider of VISA and MasterCard. With PayOnline, more than five million cardholders make secure and convenient online payments.
For online payment, you can use MIR, Visa, Visa Electron, MasterCard and Maestro bank cards. If your card is subscribed to 3D-Secure, your payment will be authorized using a one-time password.
Entering and processing of confidential payment data is carried out on the side of the processing center. No one, even the seller, can receive the bank card details entered by the client, which guarantees the complete safety of his money and personal data.
