One of the most proven and easiest methods to find out where your package is through the Russian Post is to track postal items by the item number.
To find out where a particular product is being shipped, recipients and senders need a consignment note number or a track number, in short TTN. Such data is received by the sender when processing documents at the branch. The declaration consists of 11 or 14 digits, which are shown in the upper left corner of the document. These numbers are entered in the column called "Tracking Number", and click "Track". And after 2 minutes, the exact location of the goods of interest is known.
It is impossible when the transfer is sent from branches. Such branches are located in small settlements and do not have their own base. This is the main reason that the shipment will take place in 2-3 days, respectively, the registration too.
Immediately after it enters the department that has its own base, it will be registered. Only after passing through this procedure is a special number assigned, and then it is allowed to find out the location.
Use our handy tool and track the location of the mail.
Tracking international shipmentsInternational shipments are serviced by the Russian Post International group. A young service that tries to serve customers as comfortably as possible for each of them. When sending, the sender receives a tracking number. If it is available, they will find out where the cargo is at any stage of delivery. Abroad, delivery from this company is carried out by courier in the hands of the addressee.
Everyone can try to use the international service and feel that the world is, in fact, much closer.
What shipments can be trackedModern senders send everything, literally. It could be:
"Mail of Russia" can even send vehicles. But this is not the whole list of possible assortment. In addition, a person will have a declaration on hand, with the help of which it is not a problem to find out the exact location of the cargo. And you can do this without leaving your home, the main thing is the presence of a computer and access to the Internet.
How to track a parcel by the name of the recipientYou can receive and track only by TTN. We recommend checking with the sender. If this is not possible, and the express invoice number is lost, no need to worry! It is worth contacting the nearest department, where the TTN number will be quickly restored. To resume, the employee of the company will require a passport and a phone number.
Valuable parcels and letters are often sent by mail. Senders worry about their safety, but thanks to special services, it is now possible to track mail. Postal tracking makes it possible to make sure that the package will be delivered safe and sound to the addressee.
Tracking postal items by IDTracking postal items by identifier has become popular. Moreover, this procedure will not take much time, it is a matter of a few minutes.
How are mail tracking performed using an identifier? Each parcel / letter that will be sent is assigned a specific number, and "monitoring" is carried out on it.
The resource provides detailed information about each mail forwarding, including its main parameters - weight, parcel status and its value.
What is a postal ID?The postal identifier is a track number, it consists of numbers and letters and is unique. This code is used to control any departure, throughout the entire journey, starting from the place from the dispatch and ending with the final destination.
The postal identifier can be found on the receipt issued when sending a parcel at the Russian Post office. In standard forms of receipts, the identification code is indicated above the "From" field.
Tracking postal directions using an identification number can be done on our website. This method of "observation" is suitable both for postal items carried out within Russia, and for those that are carried out between countries.
To track a postal item using an identification code, you do not need to waste time and nerves standing in lines. You just need to register on the site and enter the track number.
After entering the track code, you will be provided with information about the status of the shipment made by mail, information about the date of receipt and delivery of the parcel to the addressee (if it has already taken place).
The advantages of this method of tracking parcels sent by mail are obvious. Information about the transportation of parcels can be received by e-mail, just save the code in an individual account, and the information will come automatically. The benefit of this option is especially noticeable when you are waiting for several items ordered from various online stores at the same time.
Tracking shipments made by mail using a track number is a simple and convenient way to "observe" the movement of a parcel / letter. Thanks to the method of tracking the movement of postal items by identification number, you will always be aware of where the parcel sent or expected by you is.
To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in track code information.
Try it, it's not hard ;)
If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.
If you have any difficulties with the statuses in English, click on the link with the text "Translate to Russian", which is located under the tracking statuses.
Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.
In these information blocks, you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"
If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, You can read more by clicking on the link:.
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail.
If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.
If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)
Those who send parcels by mail or, conversely, receive mail, may need to track the route of their movement. This tracking allows you to control the date when the shipment was made and the date of its delivery. Such monitoring is carried out using a postal identification number.
Look how the parcel travels!Our service provides the ability to track mail routes. On our website you can track the route of any shipment made by Russian mail. On the site you will find data on all the main postal points, their location on the map and track where the parcel you sent by mail is located at a certain point in time.
Most of the parcels sent by mail or using the EMS service are sorted in centers located in various cities of our country. Very rarely, a parcel is delivered immediately from the place of departure to the destination, while bypassing intermediate points, they are also sorting centers.
On our service, you can clearly see the route of the parcel on the map. Users can see: through which cities the departure route passes. The map shows in which settlement the parcel is located at a particular moment.
Advantages of the ability to track the route of the parcelThe ability to see the route of a parcel sent by Russian post or EMS courier service allows you to significantly narrow the search circle if the shipment is lost, since the last city in which it was located is clearly visible on the route map.
Each of the sorting centers visited by the parcel is visible on the map and is an intermediate point on the route, so you can easily get the required data (postal code, address, telephone number).
Based on information about the distance traveled by the package and how much is left to go to the final destination, our service displays the percentage of the path that the package has traveled.
The main advantage of tracking the route of mail on a special service is that this procedure takes only a few minutes.
The principle of postal route trackingTo track the postal route on our service you need:
After entering the identification number, our service will provide complete information about the parcel, show the route of its movement on the map.
Users get access to the transaction history, where they can see the status of the package.
To determine the route of the postal item, you can also use a special mobile application.
If you wish, you can set up SMS notifications about the delivery of the parcel to the destination.
On our website it is convenient to track the routes of postal items throughout our country. You can track the route of the postal item at any time.
How to track the movement of a parcel from abroad?
To track the movement of international mail (IGO), a postal monitoring system has been developed, the main tool of which is a unique tracking number - tracking number. This number consists of numeric and alphabetic characters, and is also duplicated in the form of a barcode. Modern postal logistics terminals are equipped with barcode scanners, and when an MPO passes through such a terminal, these tracking numbers are read and sent to the servers of the international postal monitoring system.
Thanks to this system, it is very easy to find out the location of IGOs. This can be done on the websites of state postal services or private logistics companies. In addition, there are convenient tracking services - trackers that combine tracking systems from many countries and private carriers.
What is a tracking number?
Tracking number is a tracking number provided by postal services to track the movement of your cargo. The tracking number is standardized by the Universal Postal Union and has a strict structure.
The standard international tracking number looks like XX123456789XX:
Official and complete information is available at the link (PDF document, English).
Use the form provided on the UPU website (Excel spreadsheet) to check if the tracking number complies with the standard.
The seller provided a tracking number, but there is no movement of the parcel.
I just paid for the order, and the seller has already given a tracking number. All this is suspicious.
There is nothing suspicious in this, because abroad there has long been a system for reserving postal items, which are redeemed in advance. The seller only needs to enter the addressee's data and print the finished form with a tracking number.
What information can I get from my tracking number?
The following information can be obtained from the tracking number:
Judging by the track number, the parcel is sent to another country.
The IGO tracking number has a non-standard appearance. Why?
The standard tracking number of the form XX123456789XX is specific to national postal operators that are members of the Universal Postal Union (UPU). Getting a custom tracking number has several common causes:
I was sent an order through the national postal operator, but they did not provide an international tracking number. Why?
Not all mail items automatically receive an international tracking number. The fact is that all IGOs are divided into "small packages" and "parcels". A standard small package (package) is considered to be a shipment weighing less than 2 kg and a tracking number is not assigned to them. In some cases, it is possible, for an additional fee, to register such an IGO and receive a tracking number. IGOs weighing more than 2 kg fall into the category of parcels and they are assigned a tracking number, but even in this case it does not always have an international format. Parcels are divided into ordinary and priority (registered). The latter have an international tracking number.
Who should give me the tracking number?
In the case of purchases in foreign online stores and auctions, the tracking number is provided by the seller after payment for the order.
What determines the speed of MPO delivery?
There are a lot of conditions and factors here. The main ones include:
When exactly will I receive my package?
There is no exact answer to this question. In this case, it is much more accurate to operate with the concept of the expected delivery time. The website of each national postal operator has information on the average delivery time in one way or another to a particular country. Stores also provide this information when choosing a delivery method.
A clearer situation is with courier carriers - DHL Express, UPS, Fedex, SPSR, etc. In 80% of cases, delivery is carried out on the same day or in the next 3 days (if there are no problems at customs).
The delivery time for standard MGOs to Russia from the USA and European countries varies within the following time limits:
I was sent a parcel weighing 1 kg (for example), and according to the track number in Russia, the weight became 0 (or much less than 1 kg). What is it connected with?
This is a very common situation when, after being exported to Russia, the package “loses weight” right up to 0 grams. It's just that some sorters are too lazy to weigh each IGO and enter this data into the tracking system.
The second option is sadder. If, at some stage of delivery or customs clearance, the parcel has sharply lost weight, then this may indicate the theft of the investment. This is a direct reason to insist on opening the parcel at the post office upon receipt. A parcel with a difference in weight must have an appropriate act.
Parcel DHL Express, UPS, Fedex detained at Russian customs (sent to the store). For what reason?
The most common reason is exceeding the investment value limit for courier IGOs, which for Russians is 200 euros. You can read more about the features of the work of courier services in our articles:
Also, some courier services organize delivery only to large cities of the Russian Federation, and if you are a resident of a small city on the periphery and do not have the opportunity to come to the company's office, then the parcel will be sent back.
My parcel ended up in another country. What should I do?
There are two possible reasons for this:
The package was shipped from the USA via USPS. What is it and where to track such parcels?
Packages sent by USPS can be tracked on the official USPS website or on our tracker.
Most Common USPS Statuses
Electronic Shipping Info Received - received information about the mailing in electronic form.
Shipment Accepted - accepted from the sender.
Arrived at Sort Facility - arrived at the sorting center.
Processed at USPS Origin Sort Facility - The mail item has been sorted at the Mail Receiving Center.
Dispatched to Sort Facility - left the sorting center.
Notice Left (Business Closed) - the postal operator attempted to deliver the parcel, but delivery did not take place, because. the delivery location was closed. The recipient was given a receipt.
Processed Through Sort Facility - The postal item has left the sorting postal node in the direction of delivery (export to the country of destination).
Customs Clearance - transferred to customs.
Customs Clearance delay (Held in Customs) - the package is delayed at customs.
Customs clearance processing complete - customs clearance is complete.
Delivered - delivered.
How do I know if a USPS mail item has left the US?
Most often, IGOs leave the United States when the following statuses are assigned:
Where can I get information about the work of the German Post Deutsche Post DHL and where can I track packages from Germany?
Detailed information about the work of the German state post and ways to track IGOs from Germany can be found in our
Shipping from England via Parcel Force. What is this?
Parcel Force is the express delivery arm of Royal Mail Royal Mail. On the territory of Russia and the CIS countries, Parcel Force shipments are delivered by local EMS services. You can find out detailed information about the work of the Royal Mail of Great Britain Royal Mail from ours.
Shipping method on eBay - International Priority Shipping to Russia. What does it mean?
In this case, delivery to Russia is carried out under the terms of the eBay Global Shipping Program, which implies the presence of an intermediary in the United States at the stage of delivery. More information is in our.
The online store has direct delivery to Russia (CIS countries) through Borderfree (FiftyOne). What is this company and where can I track the progress of my order?
Borderfree is an American logistics company that provides US stores with order delivery services for international customers. The company operates on a conventional sweat forwarder scheme, meaning it picks up orders from stores in its warehouses in the US and then forwards them to a customer outside the US. The company charges a fee for its services. Borderfree's contractors for delivery to Russia and the CIS countries are the courier companies DHL Express and SPSR. You can track the movement of parcels on the company's website by order number and email address.
Delivery from China (Aliexpress and other stores) via Swiss Post and Sweden Post
Recently, many sellers on Aliexpress offer a choice of delivery through Swiss and Swedish postal operators. For many, this raises a logical question - what does China and Swiss Post have to do with it ?! The thing is that Swiss Post and Sweden Post have representative offices in China and deliver parcels from China with a transit point in Switzerland and Sweden, respectively. The Chinese began to use the services of European carriers due to the serious bans of the China Post, Hong Kong and Singapore on the shipment of Li-Ion batteries. Delivery scheme: Singapore - Switzerland/Sweden - Russia (other countries). The track number for such shipments is RXXXXXXXXXXCH for Swiss Post and RXXXXXXXXXXSE for Sweden Post.
You can track on the Swiss Post website www.swisspost.ch and Sweden Post website www.posten.se
My parcel was lost (attachments are damaged, completely or partially missing). What should I do?
If the parcel was lost, you should contact your post office and write an application to search for the parcel.
In order not to become a victim of unscrupulous customs or postal workers and not to get a brick instead of an iPhone, you should familiarize yourself with receiving parcels at Russian Post offices
What does the status “sent to airline” mean? How long will the parcel go after receiving the “sent to airline” status?
“Sent to airline” is the last status that a package can receive while in China. Once the package has received the status of “sent to airline”, it is no longer under the control of China Post. As a rule, the parcel arrives in the country of destination within 2-4 weeks from the date of receipt of the "sent to airline" status. Typically, the "sent to airline" status does not change until the package reaches its destination or is delivered to the recipient.
Be careful if more than 30 days have passed since receiving the “sent to airline” status, and you still have not received the package. Perhaps it was lost or its shipment was delayed in another country. In order for the seller or store to return your money, you need to file a claim.
What does the “Import Security Scan” status mean?
If your package received the status “Import Security Scan” (“Checking packages received from abroad”), there are three options:
What does the status “Import Customs Scan” mean?
If your package received the status “Import Customs Scan”, there are three options:
What does the status “In Customs-Control warehouse” mean? How long will it take?
The status “In Customs-Control warehouse” means that the package is in a customs warehouse awaiting inspection before export or airmail.
What should I do if the status of my package does not change from the status of “Export Security Scan”, “Export Customs Scan” for a long time?
What does the status “Success find: 0 items!” mean? or “China Post has not received the parcel”?
If you have tracked the parcel by tracking number and the parcel status is “China post has not received the parcel” or “Success find: 0 items!” ("Result - 0 packages"), this means that the seller (supplier) gave you a non-existent (invalid) tracking number that is not assigned to any shipped package in the China Post database.
There may be several reasons:
To understand what the above three points are about, you need to know how the parcel tracking system by number works:
China Post can easily attach a label with a non-existent number to any package. The tracking number is invalid and the package cannot be tracked until China Post assigns it this number. Paypal, ebay and Aliexpress sometimes receive non-existent tracking numbers from many scammers who send these numbers to fill in payment details. Many marketplaces such as ebay or Aliexpress require the seller to ship within 24 hours of payment, so some sellers may provide a non-existent tracking number to avoid penalties. Later, when the seller restocks the goods, he uses the same tracking number to ship the goods, and by this number it will already be possible to track the parcel on the website within 48 hours after the actual date of dispatch.
What should I do if the status of my package is “Success find: 0 items!” or “China Post has not received the parcel”?
What does the status “Export Security Scan” mean? How long will it take?
What does the status “Export Customs Scan” mean? How long will it take?
“Export Customs Scan” means that the package is ready for customs inspection. As soon as the customs check is over, the package will be sent to the airmail.
What does the status “Arrival at inward office of exchange” mean?
“Arrival at inward office of exchange” means that the package has been delivered to the customs office of the country of destination. As soon as customs clearance of a parcel received from abroad is completed, the parcel will be delivered to the recipient by the postal service of the country of destination.
What does the status “Departure from outward office of exchange” mean? How much time will it take?
“Departure from outward office of exchange” means that the package is ready for customs inspection. Once the inspection is completed, the package will be sent to the airmail.
What do the statuses “NULL”,”PEK NULL”,”PVG NULL” ,”Opening” mean?
Some users, after searching on other sites, see that the sending status is “NULL” (“ZERO”),”PEK NULL” (“PEK NULL”),”PVG NULL”("PVG NULL") or “Opening" ("Opening" ) etc. In fact, these strange statuses are errors resulting from a mistranslation of the China Post database.
How to file a claim and demand a refund for an incorrect parcel number and a parcel that was not received?
Many recipients whose parcels are delivered by China Post often ask the following questions:
Once you have filed a claim, the seller must confirm that the package was successfully delivered to the buyer. If he/she is unable to provide such confirmation, the money will automatically be returned to the buyer.
How to file such a claim for non-receipt of a parcel?
On ebay, paypal and aliexpress there is a link to a web page called "dispute resolution center" or "claim center". You can file a claim for non-receipt of the parcel there. All detailed manuals can be found on the website:
Is there any period when you can file a claim for non-receipt of a package?
YES. On ebay and paypal, you need to file a claim within 45 days after payment. On aliexpress, this period is 60 days.
What if I missed the claim deadline but still want a refund?
If you miss the claim deadline, then the only thing you can do is contact the seller. Big sellers with a lot of positive reviews are more likely to offer an option that suits you in exchange for a positive review. This will increase sales in their store.
What if I'm buying items from a site that doesn't have a "claims center" and I didn't pay with paypal?
Unfortunately, in this case, it will not be easy for you to get your money back, often impossible. Therefore, we advise you to buy goods from Chinese sellers on major marketplaces such as ebay, Aliexpress, Amazon, DX, etc., with a high level of buyer protection.
If you buy goods on little-known sites, try to pay for purchases through Paypal. NEVER use bank transfers, money transfer systems such as Moneygram or Western Union, electronic currencies such as bitcoin to pay for goods, even if you make purchases on well-known sites - ebay or Aliexpress, but from unfamiliar sellers.
If the trouble did occur and you paid for the purchase with a payment card, you can contact the bank and use the refund procedure - chargeback. The procedure is described in the article:
Parcel status from China Airlines, place PEK. What is this?
The PEK code has been assigned by the International Air Transport Association (IATA) to Capital International Airport (Beijing). This status means that the package has been sent from this airport to the country of destination.
