I think that most do not know, although I already wrote about it. The chip is very useful and can save some money in a difficult economic situation.
The most detailed instruction on how to do everything right in order to receive a refund was shared with blog readers rsew.
Previously, I was afraid to order many things via the Internet due to the fact that they simply did not fit (jackets, trousers, shirts, shorts, etc.). I had to either sell or get on the return shipment. With this opportunity from PayPal, I try to buy as many necessary things as possible, to find out my sizes of brands that interest me. I order two sizes of the same thing, I choose one (or none), I return it. So far, unfortunately, I'm leaving much less than I'm returning (is it really that bad luck for me alone?). Let's get started.
Step-by-step instructions on PayPal refunding the cost of return shipping to almost any foreign online store.
Main conditions for reimbursement:
1. Payment for the order must be made through PayPal
2. From the moment the parcel is sent back to the store until the application for a refund - no more than 14 days
3.
Refund amount - no more than 1,500 rubles
4.
The number of refunds until December 31, 2016 - no more than 12 times
You can read the full terms and conditions of the program.
The first stage - Sending the parcel to the store
To begin with, we simply send a parcel with the returned goods. For this:
Zavvi has it
Sample Fill
Step Two - PayPal Reimbursement
Well, that's all.
It is worth noting that when returning goods, we lose money on the difference in the exchange rate of buying / selling currency by the bank (unless the currency has risen in price a lot). I made orders when £ cost 110-120 rubles, so I hit hard. But it's worth it, for the same money you simply cannot find such things in retail.
If you have any questions - write in the comments. Good luck with your online shopping!
Special thanks to
Every seller sooner or later has a dissatisfied buyer. Such a buyer can contact you directly by email, file a complaint on the site that provided you with a place to sell (Ebay, Etsy, etc.), or complain about you to the payment service (for example, to the issuing bank of the credit card with which payment or paypal)
Complaints and problems that your buyers turn to Ebay, Etsy or other online marketplaces, you always decide on your own. If you are a client of our agency, then we receive and process complaints from your buyers on the PayPal payment system website, notifying you of the progress and status of the complaint or dispute in your personal account on the Western Bid website.
As a rule, buyers have only three reasons for complaints:
All proceedings in PayPal are called cases (cases, cases). A case in PayPal is always tied to a specific transaction (payment for goods). The case can be opened both for the entire amount of the transaction, and for its part. Each case has a number (usually starting with the letters PP, such as PP-1233-456-789). There are also several stages for cases:
At the dispute stage, you can offer the buyer any solution to the problem, and if the buyer agrees to the proposed solution, the dispute will be closed. For example, you offer a partial refund, and if the buyer agrees to the amount offered, the case is closed. The case can also be closed if the buyer does not respond to your proposals or does not change the status of the case, i.e. does not turn the dispute into a complaint before the expiration of the dispute.
If the case is transferred to the status of a complaint, then PayPal will use a certain solution algorithm (to be discussed below). In a strictly designated time period, the seller must prove his case, otherwise the entire amount for which the complaint is open is deducted from the seller's PayPal account (in this case, from the Western Bid account) and returned to the buyer. With such a refund, the PayPal commission for the transaction is not returned to the seller (in all other cases, with a full or partial refund, the PayPal commission is returned to the seller's account).
If the complaint is closed in favor of the buyer, the seller has 10 days from the date the complaint is closed to file an appeal. The appeal is accepted only if new facts or evidence of the correctness of the seller are received.
We handle complaints against PayPal based on your full cooperation. We cannot win the case if you do not provide us with the necessary information (information about the shipment of the goods, the tracking number of the parcel, etc.).
Within 10 days from the moment the case receives the “Complaint” status, we must provide proof that the paid goods have been received. A complaint can be won in three cases:
Occasionally, it happens that the buyer received the goods, but for some reason opened a complaint about non-receipt. Unfortunately, PayPal does not accept emails from the buyer to your address, copies of chats or any other negotiations with the buyer, except for negotiations on the case directly on the PayPal website, as evidence.
PayPal can offer the following solutions:
If everything is simple and clear with the first two points, then the last point should be considered very carefully. Its algorithm is as follows:
You can resell the goods received at our warehouse, and we will send the goods from our warehouse to a new buyer. We can also store the product in a warehouse (up to 2 months free of charge) or send this product to any address you specify (you pay only for shipping).
For a positive resolution of this type of complaint, you must do the following:
The advantages of this method of solving the case:
Our PayPal account is subscribed to the so-called Seller Protection Program.
In order for a payment to be protected by such a program, the following conditions must be met:
Unfortunately, the last paragraph allows PayPal to selectively, at its sole discretion, mark payments that fall under the Protection Program.
You are interested in a positive resolution of the dispute, and for this you need to convince the buyer that you are really extremely interested in making him satisfied with the deal. In other words, you must be with the buyer on the same side of the barricade.
Any wrong action or incorrect statement will violate your trusting relationship with the buyer, and, as a result, will reduce your chances of a positive decision in PayPal. Here is a short list of what not to do if you want to avoid mistakes in communication with the buyer:
In this article, we tried to bring together all the rules and subtleties of working with complaints in the PayPal system, however, if you have any questions, we will be happy to supplement the article with the necessary information. You can ask your question in the form below the article.
How to buy online and not think about problems with returns and other nonsense. Today I share another useful tip for those who love online shopping and also for those who are afraid to approach it because of possible problems, such as an unhappy order, paying for a return, or the risk that the order will not arrive at all or arrive damaged. It turns out that all these risks are taken by the Paypal payment system. I confess that I have been using it for several years, but I only recently learned about such a profit.
Payment via Paypal is accepted in large stores such as Farfetch, YOOX, on a site with many designers Etsy and in a huge number of other large and small online stores. For example, Uye Surana.
Everything is quite simple, you can quickly connect a card of any bank that you have to Paypal. For this you need a card and the Internet.
When buying lingerie online, the risks that I wrote about earlier are much higher than when buying clothes. A bra, for example, is one of the most complex pieces of clothing in terms of design. It must fit perfectly to do its job. And when buying online, we do not have the opportunity to try it on. So the return story is very relevant. Before buying, check if the store of your choice has the possibility of returning underwear!
So, if you paid for the purchase through Paypal.
You can send the order back if you just don't like the item. AND Paypal will refund you the cost of shipping the order to the seller;
"The service is valid for purchases worldwide when sending goods by any delivery services. * Return costs are covered within 1500 rubles." PayPal
As a rule, if the thing is not defective, or if you just didn’t receive something that you didn’t order, then the return of the things back is carried out at your expense. For example, you did not like the color, style or size did not fit.
The second possible situation. You placed an order on the site and the store sent the order without a tracking number. The message has disappeared. In this case, Paypal again takes the side of the buyer. If you could not agree with the seller, then open a dispute, then a claim that Paypal considers.
"We will review the claim, and if the decision is in your favor, we will refund the full cost of your purchase, including shipping costs." posted on Paypal website
If the goods are damaged or do not match the description, almost the same scheme for resolving the issue as in paragraph 2.
. Over time, conditions may change.
If you have already used Paypal refund compensation, share your experience in the comments.
Paypal's internal currency conversion rate is, to put it mildly, not the most profitable.
That is, if you, for example, buy underwear from one of the English brands in GBP (£) currency.
Example: At its own rate, Paypal calculated for me a purchase of 90.50 GBP for about 8155.69 rubles. Then I switched to the service payment form so that the conversion takes place at the rate of the bank card linked to the account. It turned out 7587.27 rubles.
Paypal exchange rate conversion
Bank rate conversion
If you did not receive the goods on time, which were paid through, or the goods that arrived turned out to be completely different from what was described in the online store, then first of all, it is always recommended to contact the seller directly. Most sellers value their reputation and are always ready to discuss the problem and make concessions.
But it also happens that the seller refuses to satisfy your request or completely ignores your messages. For such cases, the "Problem Resolution Center" is provided, in which you should open a formal dispute with the seller.
Opening a dispute is available within 45 days from the date of payment.
If you have a complaint to the seller about the non-delivery of the goods, then open a dispute for 40-43 days after payment, since the goods could well be delayed due to the slow work of postal services.
If you bought an item on eBay and paid for it via PayPal, then you will need to choose which dispute resolution tool to use. If you file a complaint with PayPal, it will no longer be considered and vice versa.
to contact the seller.
1. Log in to your PayPal account and on the tab "My account" (1) click on the link "View all transactions" (2) .
2. In the list of operations, find the problematic one and click on the "Details" link.
3. PayPal does not have an internal message system for buyers and sellers outside of disputes, so find the seller's email address on the page that opens and send them a regular email with a description of the problem, the date of the transaction and your name on . The seller's address can be found both at the top of the page and at the end.
If communication with the seller via email does not lead to anything, file a formal dispute on Paypal.
1. Log in to your PayPal account again. On the "My Account" tab, find the "Resolution Center" link and click on it.
2. On the next page, click on the button "Dispute the transaction" (1) . If you already have any open disputes, they will be displayed just below (2) .
3. Select the disputed operation (1) and click "Continue" (2) .
4. Please let us know what kind of problem you are facing. If it is about PayPal in the context of making purchases, then select "Product Dispute" and click "Continue".
5. In the next step, clarify the issue and click Continue again. It is necessary to choose between non-receipt of goods and non-compliance of goods with the description.
6. If you have chosen that the product does not match the description, then on the next page indicate what exactly happened to the product (1), which category the product (2) belongs to, for example, “home and consumer electronics”. Then add a text description of the problem for the seller (3) .
Describing the problem, it will be necessary to keep within 2 thousand characters. After that, check "I would like to request a refund" and indicate the amount of the desired refund (4) . When you click "Continue", the dispute will be created and a date will be announced when it will close automatically.
The section on non-receipt of goods is filled in the same way.
You can discuss the disputed situation with the seller within 20 days. During this time, you must either agree with the seller on a full or partial refund or, if this cannot be done, turn the dispute into a claim. Be careful when closing the dispute. Once a closed dispute can no longer be opened again. Also, if you do not convert the dispute into a claim within 20 days, it will also be closed without the possibility of renewal.
To turn a dispute into a claim, you must:
1. Go to the "Problem Resolution Center" and in the list of open disputes, find the one that you want to transfer to a claim. Click on it to view.
2. Check the box that you would like to turn the dispute into a claim. After you click "Continue" the claim will be opened.
When the dispute is converted into a claim, the PayPal administration is involved in its consideration. Within 30 days, representatives of the service consider the history of the dispute (therefore, if you have already opened a dispute, then conduct it exclusively in the PayPal system), get acquainted with the arguments of the parties and, if necessary, request additional data. Additional data must be provided in a timely manner within the established deadlines, as this is in your own interest.
Finally, PayPal makes its decision in favor of the buyer or seller. As a rule, if the buyer's claim is justified and supported by facts and evidence (photos, videos, documents), then the dispute is resolved in his favor and he gets his money back. Thus, using PayPal is not only easy to pay for purchases, but it is also reliable from the point of view of the rights of the buyer.
We wish you successful purchases and won disputes!